We aim to process and ship all orders quickly, within 24–48 hours after purchase.

Once your order has been shipped, you’ll receive an email with your tracking information. After receiving the shipping confirmation, you can use the provided tracking details to follow your package’s progress on our delivery partner’s website.

We always strive to deliver your package using the best courier and service available for your country. All information regarding shipping times and rates per country can be found on our shipping page.

Returns are processed as quickly as possible, starting from the shipment from your local post office to a consolidation center, and then to our warehouse for inspection. You can track the status of your return using the tracking link provided to you. Refunds may be issued as a digital gift card — the fastest option (2–3 business days after processing) — or to your original payment method, which typically takes 7–10 business days. You’ll receive an email notification once your return has been processed and your refund has been issued.

Exchanges or returns are quick and easy. For more information about returns, please visit our returns page and follow the steps on the page to submit your request.

We offer several payment methods to make your shopping experience easy and secure. The following payment options are currently accepted:

Credit or Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, and American Express.

Mobile Payment Services: Depending on your location, we may also accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.

Gift Cards or Store Credit: If you have a gift card or store credit from us, you can use it to complete your purchase.

Please note that the availability of payment methods may vary depending on your location and the specific products you are purchasing. If you have any questions about payment options or need assistance completing your payment, please don’t hesitate to contact our customer service team.

We recommend checking the size chart on the product page. You can find it by clicking on “Size Chart”, located just below the size selection menu. This will help you find the perfect fit for you.

Proper care ensures your clothing stays in top condition for longer. Here’s a step-by-step guide on how to wash your pants and tops effectively:

Step 1: Check the care label: Always read the care label before washing any garment. Different fabrics and designs may require specific care methods.

Step 2: Sort by color and fabric: Separate light and dark colors to prevent color bleeding. Also, separate delicate fabrics from heavier ones to avoid damage.

Step 3: Pre-treat stains: Treat any stains with a stain remover or mild detergent before washing. Follow the product instructions for best results.

Step 4: Choose the right washing cycle: Select the appropriate washing cycle based on the fabric type and level of soiling. Use a delicate cycle for soft fabrics and a normal cycle for sturdier materials.

Step 5: Use mild detergent: Choose a gentle detergent suitable for your fabric. Avoid bleach or harsh chemicals, especially for fine fabrics.

Step 6: Wash with cold water: To prevent shrinking or color fading, wash your clothes in cold water. Cold water is gentler on fabrics and helps preserve quality.

Step 7: Turn garments inside out: Turn your clothing inside out before washing to protect the outer surface and reduce friction.

Step 8: Use a delicate cycle: If your washing machine has a delicate option, use it for fragile fabrics or garments with embellishments to minimize wear.

Step 9: Air dry or use low heat: After washing, let your clothing air dry by laying it flat or hanging it up. If using a dryer, choose a low heat setting to prevent shrinkage or damage.

Step 10: Iron or steam when needed: Iron or steam your clothing as necessary to remove wrinkles and maintain a polished look. Follow the ironing instructions on the care label to prevent damage.

By following these steps, you’ll keep your pants and tops clean, fresh, and in great condition for years to come.

To purchase a gift card, simply visit our website and navigate to the gift card section. There, you can select your desired amount and add it to your shopping cart. During checkout, you’ll have the option to enter the recipient’s email address and include a personal message if you’d like the gift card to be sent directly to them.

Once the purchase is complete, the gift card will be delivered electronically to the recipient’s inbox, along with instructions on how to redeem it. The recipient can then use the gift card at their convenience to shop for their favorite items on our website.

We aim to process and ship all orders within 24–48 hours after they are placed. Once your order has been shipped, you will receive an email with tracking information After receiving the shipping confirmation, you can find detailed tracking updates to follow the progress of your order. Use the provided tracking details to track your package via our delivery partner’s website.

We partner with trusted global carriers to ensure your order is delivered safely and on time. All shipments are handled through reliable delivery services such as UPS, DHL, USPS, and FedEx.

For more details on shipping times and rates per country, please visit our shipping page.

We maintain a processing time of 1–3 business days (Monday through Friday). Orders placed before 5:00 PM (EST — Eastern Standard Time) are processed the same day, and all products go through a short preparation process before being shipped. After processing, the average shipping time is 4–7 business days. In total, you can expect your order to be delivered within approximately 5–10 business days from the time your order is placed.

Because we work quickly, it’s not possible to modify or cancel your order once it has been placed. If you need assistance after receiving your order, our customer service team will be happy to help. Please contact us at info@graceandcolenewyork.com.

We offer standard shipping for $4.95 on all orders. Orders with a total value of $100 or more qualify for free shipping. You may also choose insured shipping with priority handling for a small additional fee, ensuring your order is processed and delivered with the utmost care.

Please note that duties and taxes are included in your order total. Orders are typically processed and shipped within 1–2 business days, with delivery times varying depending on your location. Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your package’s progress.

We understand that plans can change, but we do our best to process and ship your order as quickly as possible once it’s been received. For this reason, we kindly ask customers to review their order carefully before completing payment.

If you have any questions or concerns about your order, please don’t hesitate to contact our customer service team. We’re happy to assist wherever possible within the limits of our fast processing system. If your items aren’t quite what you expected, you can always return them within 14 days of delivery.

If you notice the mistake shortly after placing your order, please contact our customer service team immediately. The sooner you reach out, the higher the chance that we can correct the address before your order is shipped.

If your order has already been processed or shipped and the address cannot be changed through our customer service, please contact the carrier directly. Depending on the carrier’s policy, you may be able to request a redirection or reroute of your package to the correct address. Please note that additional fees may apply, and approval is subject to the carrier’s discretion.

To avoid similar issues in the future, we recommend double-checking your shipping address before completing your order. Make sure all information, including apartment numbers, street names, and postal codes, is correct.

Sales tax (VAT) is included in the listed prices for all purchases made through our website. We strive to maintain transparent pricing to make your shopping experience as simple as possible. If you have any questions or need further clarification, please don’t hesitate to contact our customer service team for assistance.

You’ll receive an order confirmation email immediately after placing your order. This email includes your order number (consisting of at least six digits), a summary of your purchase, and the shipping address.

Sometimes, order confirmation emails can accidentally end up in your spam or junk folder. Please check these folders in your email account to see if the confirmation is there. If you’ve checked your spam folder and confirmed that your email address was entered correctly but still haven’t received the confirmation, please contact our customer service team. Provide them with your full name and order number, and they’ll help verify the status of your order and, if necessary, resend your confirmation email.

You’ll receive an order confirmation email immediately after placing your order. This email includes your order number (consisting of at least six digits), a summary of your purchase, and the shipping address.

Sometimes, order confirmation emails can accidentally end up in your spam or junk folder. Please check these folders in your email account to see if the confirmation is there. If you’ve checked your spam folder and confirmed that your email address was entered correctly but still haven’t received the confirmation, please contact our customer service team. Provide them with your full name and order number, and they’ll help verify the status of your order and, if necessary, resend your confirmation email.

At Grace & Cole New York, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and hassle-free return or exchange process.

Right of Withdrawal

You have the right to cancel your order within 14 days from the date you receive your item, without providing a reason. This period begins on the day you physically receive the product. To exercise your right of withdrawal, please notify us within this 14-day period by sending an email to info@graceandcolenewyork.com stating your decision to withdraw from the purchase.

Return Period

After notifying us of your withdrawal, you have an additional 14 days to return the product. We recommend carefully packaging the item and using a trackable shipping service to ensure safe delivery. Please retain proof of shipment until your return has been confirmed.

Return Conditions

Returned items must be unworn, unwashed, and in their original condition, with all tags still attached. Products must be sent back in their original packaging.

We do not accept returns for the following items:

• Underwear (including socks)
  
• Perfumes where the original seal has been broken
  
• Sale items marked as “final sale”
  
• Items returned after the 14-day period
  

Items that are worn, damaged, or returned without prior notice to our customer service team may be rejected and will not qualify for a refund.

Bundles and Promotions

Products sold as part of a bundle or multipack must be returned in full, including all individual items and original packaging. If any items are missing or damaged, the return will be refused.

For 1+1 or 2+1 promotions, we do not offer refunds on free items received as part of the promotion.

Returns and exchanges are simple and straightforward. Please contact our customer service team to start your return request — they will be happy to assist you with the process.

Customers are responsible for return shipping costs. These costs depend on the courier and the country from which the package is being returned.

Returns are processed as quickly as possible, starting from the shipment from your local post office to our consolidation center, and then to our warehouse for inspection. You can track the status of your return through our customer service team. Refunds may be issued in the form of a digital gift card — this is the fastest option (2–3 business days after processing) — or to your original payment method, which usually takes 7–10 business days. You will receive an email notification once your return has been processed and your refund has been completed.

Exchanges depend on the availability of the product. If the item you wish to exchange is not in stock, our customer service team will notify you and help you choose an alternative item.

If you receive a damaged or defective item, please contact our customer service team immediately for assistance. Our team will review your request and determine the best possible solution.

We do our best to process returns as quickly as possible. Once your return has arrived at our warehouse, it will be processed within 10 business days. Using the tracking information provided with your return shipment, you can see when the package has reached our facility.

After that, the 10 business days begin. Once your refund has been issued, you will receive a confirmation email. Please note that it can take up to 3 additional business days for the refund to appear in your bank account.

We’re excited that you’re interested in joining Grace & Cole New York! Take a look at our careers page for current openings or contact us directly for more information.

Our customer service is available Monday through Friday, from 9:00 AM to 5:00 PM (EST).

For general inquiries or customer support, please use our contact form or email us directly at info@graceandcolenewyork.com.

If you have any questions, please don’t hesitate to reach out to us. We aim to respond within 24 hours.